Maid of Honour Cleaning

FAQ

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What is a labour hour?

 For example:

4 "labour hours" equals

-1 cleaner for 4 hours

-2 cleaners for 2 hours

-4 cleaners for 1 hour

what if i'm going away and want to reschedule my recurring service

Just let us know, and we'll reschedule your services.

how do i pay for my service?

We accept cash, e-transfer, and credit card.

After your clean, you'll receive an invoice.  The invoice will have a PAY NOW button where you can pay by credit card.

what if my appointment falls on a holiday?

We will contact you to reschedule your appointment.

do i have to do anything to prepare for my appointment?

We ask that you spend a bit of time before your appointment picking up any "clutter".  If any surface is covered with more than 50% clutter, it is too hard for us to move everything to clean.  it takes away the time from the actual cleaning.  We want to provide you with the best cleaning you can have, and this helps us!

how do you access my home and who has access to my home?

There a couple options!  

1. You can be home to let us in

2. You can hide a key for us

3. You can give us access with a door code


No one but the office staff and your cleaner will have access to a door code.

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who do i contact if i want extra services added to my cleaning?

Just give us a call at your local Maid of Honour Cleaning office and we will gladly help you add services to your appointment. 

what if i have to cancel my clean?

We understand life happens.  We just ask that you provide us with 24 hours of notice if you need to cancel.

what is your cancellation policy?

  

In the event you need to cancel a scheduled cleaning appointment, 24 hours notice is required. Notice must be given by phone call. Should you fail to give 24 hours notice on more than 1 occasion, you must pay 50% for the cancelled cleaning.  After the first offence, you must pay 100% of the fee. 

what if something gets broken while my home is getting cleaned?

We treat your home with the greatest care.  But, if something does get broken, we will contact you immediately and every effort will be made to replace or repair what was damaged.

Are we insured?

Yes we are!

What if im not happy with my clean?

We have a 24 hour complaint system in place.  If you're not happy with anything, give us a call within 24 hours after your clean.  We will come back and we won't leave until you are 100% satisfied.

If we receive a complaint after the 24 hours, unfortunately we won't be able to come back.